This policy applies to FleetCor Technologies, Inc. and its group companies (collectively,
FleetCor) and the websites that they operate.
FleetCor considers your privacy important. We are committed to protecting the
privacy of those who provide us with their contact and personal information. This
policy describes the types of personal information we collect, how we use the information,
with whom we share it, and the choices you can make about our use of the information.
We also describe the measures we take to protect the security of the information
and how you can contact us about our privacy practices.
Our privacy practices may vary among the countries in which we operate to reflect
local practices and legal requirements.
FleetCor complies with the U.S.- EU Safe Harbor framework as set forth by the
U.S. Department of Commerce regarding the collection, use and retention of personal
data from the European Union member countries. FleetCor has certified that it adheres
to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security,
data integrity, access and enforcement. To learn more about the Safe Harbor program,
and to view FleetCor’s certification, please visit http://www.export.gov/safeharbor/
Information we collect
As a provider of payments services or other business services, we may have a direct
relationship with you, and you may choose to provide personal information to us
in connection with that relationship.
For example, you may provide us personal information when you apply for a product
offered through FleetCor; sign up for FleetCor information; participate in promotions
or surveys; apply for a product; apply to work for FleetCor; or otherwise communicate
with us. When you provide this information to us, you are no longer anonymous. When
applying for a business relationship and during such a business relationship, we
obtain personal information about you from financial institutions and other entities
in connection with your transactions. We also may obtain information about you from
companies that process payment transactions, publicly available information systems,
credit reporting agencies, and commercial information services.
If you apply for FleetCor products or services on our websites or through one of
our sales associates, you may choose to provide us with your company and/or personal
FleetCor is not responsible for the information you volunteer about yourself in
discussions in our forums or in publicly accessible interactions.
The types of personal information we may obtain are:
- Contact information (such as name, postal or e-mail addresses, and phone or fax
- Business contact information (such as job title, department and name of organization)
- Applicant and co-applicant information (such as name, postal or e-mail addresses,
phone or fax numbers, date of formation or birth, and identification numbers)
- Username and password
- Payment card information
- Financial information (such as financial account information and information that
may be contained in a credit report)
- PIN or access code
- Contact information for other people you would like us to contact
- Content you provide (such as comments)
- Employment information
- Mobile device unique identifier
- Social Media identifier (such as Facebook id)
- Geo-location data
- Other information (such as purchasing behavior and preferences, language preference,
age, date of birth, gender and family status)
Anonymous information we collect
We collect certain information by automated means, such as cookies and web beacons,
when you visit our websites. The information we collect in this manner includes
IP address, browser type, operating system, referring URLs, information on actions
taken on a website, and dates and times of website visits. A "cookie" is a text
file placed on a computer's hard drive or your mobile device's memory by a web server.
A "web beacon," also known as an Internet tag, pixel tag or clear GIF, is used to
to enrich your online experience by managing our web site and contact programs.
A cookie does not contain any information, in itself, that is personally identifiable.
If your browser is set to allow cookies, we may store small amounts of information
on your computer about what parts of our websites you have visited and what features
you like best. We may then tailor the content you see to match your interests. We
their usernames and passwords. By allowing us to understand how you use our site,
cookies can help us provide you with a better, more relevant online experience.
The cookies we store on your computer are not accessible on any other companies’
Most browsers allow you to modify your security to accept or reject cookies. You
need not have cookies turned on to visit our site, but without them your access
to some areas may be limited and custom navigation may not be available to you.
For detailed information on the cookies we use and the purposes for which we use
Like many websites, FleetCor may use web beacons. Web beacons help us improve our
understanding of our web traffic and visitor behavior, as well as gauge the response
to our promotional efforts. This information is not personally identifiable and
is used for an aggregate picture of how visitors use our site.
If you wish, you may disable pixel tags by setting your browser to omit images and
How we use your contact and personal information
We may use your contact and personal information to:
- Initiate applications for accounts you request, notify you of application
status, or request additional information to further process applications under
- Obtain credit information when you apply for a product or subsequently
- Process your transactions
- Create and manage your online account and respond to your inquiries
- Protect against fraud, unauthorised transactions, claims and other liabilities,
and manage risk exposure
- Carry out our obligations and enforce your obligations arising from our contracts
- Provide you with information about our products or services
- Provide you with information about other goods and services which may be of
interest to you
- Allow you to participate in interactive features of our services
- Notify you about changes to our products and services
- Operate, evaluate and improve our business (including developing new products
and services; managing our communications; determining the effectiveness of our
advertising; analyzing our products, services and websites; facilitating the functionality
of our websites; and performing accounting, auditing, billing, reconciliation and
- Monitor the use of and improve our interactive assets
- Perform data analyses (including anonymisation of personal information)
- Evaluate your interest in employment and contact you regarding possible employment
- Comply with applicable legal requirements and industry standards and our policies
- We also may use the information in other ways for which we provide specific
notice at the time of collection
Certain transactions may involve you calling us or us calling you. They may also
involve online chats. Please be aware that it is FleetCor’s general practice to
monitor and in some cases record such interactions for staff training or quality
assurance purposes or to retain evidence of a particular transaction or interaction.
Information we share
We do not sell or otherwise disclose personal information we collect about you,
except as described herein or as otherwise disclosed to you at the time the data
We share information to perform transactions and other activities in connection
with our business relationship. We may share the personal information we
collect with our affiliates, issuers, merchants, processors, suppliers, and other
entities that assist with transactions. We also may share the information with our
service providers who perform services on our behalf. We do not authorize these
service providers to use or disclose the information except as necessary to perform
certain services on our behalf or comply with legal requirements. We require these
service providers by contract to appropriately safeguard the privacy and security
of personal information they process on our behalf.
We may share information with businesses with which we have a business relationship.
Such businesses may contact you about products or services that may be of interest
On our websites, you may choose to use certain features for which we partner with
other entities. These features, which may include social networking and geographic
location tools, may be operated by third parties that are not affiliated with FleetCor.
These third parties may use personal information in accordance with their own privacy
policies. On sites on which these features are offered, the relevant third parties
are identified on the websites. We strongly suggest you review the third parties'
privacy policies if you use the relevant features.
We reserve the right to transfer personal information we have about you in the
event we sell or transfer all or a portion of our business or assets. Should such
a sale or transfer occur, we will use reasonable efforts to direct the transferee
to use personal information you have provided to us in a manner that is consistent
the entity to which we transferred your personal information with any inquiries
concerning the processing of that information.
Your rights and choices
You may have certain rights regarding the personal information we maintain about
you. We offer you certain choices about what personal information we collect from
you, how we use that information, and how we communicate with you.
You may choose not to provide personal information to FleetCor by refraining from
conducting a transaction using our products or services. You may elect not to have
a unique cookie identification number assigned to your computer to avoid aggregation
and analysis of data collected on our websites. If you would like to opt-out, click here. Most browsers will tell
you how to stop accepting new cookies, how to be notified when you receive a new
cookie, and how to disable existing cookies. Please note, however, that without
cookies you may not be able to take full advantage of all our website features.
You can at any time tell us not to send you marketing communications by e-mail by
clicking on the unsubscribe link within the marketing e-mails you receive from us
or by contacting us as indicated below under the heading “How
to reach us.”
You can stop receiving marketing postal mail from us by following the opt-out instructions
that may be included in a particular promotion. You also can opt-out of receiving
promotional postal mail from us by contacting us as indicated below under the heading
“How to reach us.”
You may withdraw any consent you previously provided to us, or object at any time
on legitimate grounds, to the processing of your personal information. We will apply
your preferences going forward. In some circumstances, withdrawing your consent
to our use or disclosure of your personal information will mean that you cannot
take advantage of certain of our products or services. To change your preferences,
contact us as indicated below under the heading “How to reach
If you are located in the European Economic Area, you may direct us not to share
your personal information with third parties, except (i) with service providers
we have retained to perform services on our behalf, (ii) in the event we sell or
transfer all or a portion of our business or assets, (iii) if disclosure is required
by law or legal process, (iv) with law enforcement authorities or other government
officials, or (v) when we believe disclosure is necessary or appropriate to prevent
physical harm or financial loss, or in connection with an investigation of suspected
or actual fraud or other illegal activity. If you are located in the European Economic
Area, we use your personal information only for the purposes indicated in this policy
and any other policies that we have notified you of unless we have a legal basis,
such as consent, to use it for other purposes. Where required by law, FleetCor obtains
your prior opt-in consent at the time of collection for the processing of (i) personal
information for marketing purposes and (ii) personal information deemed sensitive
pursuant to applicable law.
How we keep your information secure
FleetCor is based in the United States of America. Any information you provide
may be transferred to, stored and maintained in a secure database in the United
States or transferred to a secure database outside the Unites States. When we transfer
your information to other countries, we will protect that information as described
in this policy.
The data that we collect from you may be transferred to, and stored at, a destination
outside your home country. It may also be processed by staff operating outside of
your home country who work for us or for one of our suppliers. Such staff maybe
engaged in, among other things, the fulfillment of your order, the processing of
your payment details and the provision of support services. By submitting your personal
data, you agree to this transfer, storing or processing. If you provide us with
information about other employees or people in your organization, it is your responsibility
to ensure that you have their consent to do so.
We will take reasonable measures to secure your data and protect it in accordance
with this policy. FleetCor maintains an information security program that is designed
to (i) secure and maintain confidentiality of your personal information; (ii) protect
against anticipated threats or hazards to security or integrity of your personal
information; (iii) protect against unauthorized access to or use of your personal
information that could result in substantial harm or inconvenience to you or your
entity if compromised; and (iv) comply with applicable laws. Our contracts with
our suppliers and service providers similarly obligate them to protect your personal
Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot guarantee
the security of your data transmitted to our sites; any transmission is at your
We use reasonable precautions, including appropriate technical, administrative,
and physical procedures, to protect personal information from loss, misuse, or alteration.
Information you provide to us is stored on our secure servers. Our Web pages that
collect personally identifiable information, including personal and company information,
are secured with Secured Socket Layers (SSLs). Most browsers will notify you of
the pages secured by the SSLs.
Where we have given you (or where you have chosen) a password which enables you
to access certain parts of our site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
Subject to applicable law, you may have the right to request access to and receive
information about the personal data we maintain about you, update and correct inaccuracies
in your personal data, and have the information blocked or deleted, as appropriate.
The right to access personal information may be limited in some circumstances by
local law requirements.
To update your preferences, ask us to remove your information from our mailing lists
or submit a request, please contact us as specified below under the heading “How
to reach us.”
FleetCor’s website is not intended for use by children, especially those under the
age of 13. No one under the age of 13 should provide any personal information or
participate in any forums, chats, or online discussions. Minors under the age of
18 are prohibited from applying for emails, newsletters and/or products or services,
on our sites. If we identify that we have received any such data we will delete
By using FleetCor’s website and its services, you consent to our use of your contact
information as it is outlined in this policy together with any other policies and/or
terms that you are notified of.
FleetCor reserves the right to access and disclose contact and personal information
to comply with applicable laws, lawful government requests and any orders of the
Users are encouraged to review this page for any changes. Your continued use of
this site constitutes your acceptance of this entire privacy statement and your
your acceptance of the revised policy.
How to reach us
If you wish to opt out of receiving email, faxes, or phone calls from FleetCor,
update your information, request that your information is deleted or request details
of the information held, please send an email to
If you have further questions regarding this policy or if you wish to make a complaint,
please contact us:
- By email at: firstname.lastname@example.org
and include your name and telephone number or email or postal address so that we
can contact you; or
- By letter to our Privacy Department in the U.S. at: FleetCor, Attn: Privacy
Department, 5445 Triangle Parkway, Suite 400, Norcross, Georgia 30092, making sure
to include your name and mailing address or telephone number so that we can contact
- By letter to our Privacy Department in the European Economic Area at:
We will update this policy from time to time to reflect changes in our business.
If we change how we use your personal information or the purposes or entities for
and to which we disclose your personal information we will post the policy change
notification on our website and your use of this site after any revised privacy
policy is published on this site constitutes your acceptance of the revised policy.